Professional Services - Support Plans
Select the value-added services from the Nexus Telecom Portfolio that make the most sense for your organization, from implementation to optimization.
Below are details of our standard packages, customised options can be discussed at your request.
| Support Service | Platinum | Gold | Standard |
|---|---|---|---|
| Telephone Support | 24 Hrs. (7 days) |
24 Hrs. (Mo – Fr) |
Office hours CET (Mo – Fr) |
| Web Support | √ | √ | √ |
| Documentation | √ | √ | √ |
| Software Upgrades | √ | √ | √ |
| Technical Training | √ | √ | |
| System Check | √ | √ | |
| Parallel System | √ | √ | |
| Operations Audit | √ |
Please note that not all services are available for all products.
Office hours are local to the appropriate Nexus Telecom office.
Platinum Support
Includes the entire suite of comprehensive support services offered by the Nexus Telecom specialists – 24 hours a day, 7 days a week. » more
Gold Support
Entitles your organization to a wide range of support services 24 hours a day, Monday through Friday. » more
Standard Support
Provides telephone and e-mail support from the Nexus Telecom team of experts during operating business hours, allowing up to eight hours (one business day) response time. » more