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As a Customer Support Engineer you will be working in a highly motivated team supporting our customers worldwide with their GSM/GPRS/UMTS/NGN network monitoring solution. High demands must be met by the system with regard to reliability, availability and performance.

Job Responsibilities

Your duties and responsibilities will be:

• The focus of your duty will be to assist customers with solving operational issues on server platform and DCN
• Analysis of issues, reported by the customer
• System configuration and troubleshooting any kind of issue, reported by the customer
• Surveillance of system platforms (servers, DCN, Operating System) on a routine basis for possible malfunctions
• Analysis of signaling networks (SS7, GPRS, UMTS) with the customer for verifying correct system behavior
• Installation, configuration, and troubleshooting of software applications
• Reformatting and reinstalling OS and applications on existing servers as needed
• Deployment of new servers as needed
• Training of system users on application functionality
• Assistance with special projects and applications as needed
• Updating the TroubleTicketing system and creation of entries in the technical logging system
• Availability for "Pikett"-service on a weekly (rotating) basis

Required Skills and Experience

• You have several years of experience with Unix/Linux
• You have a good understanding of telecommunications networks, especially TCP/IP Network Protocols and signaling networks like SS7
• You are familiar with modern software engineering methods and you possess excellent analytical skills
• You yourself estimate teamwork and a professional way of communication
• You are direct, appreciate people to be direct with you and you can express yourself in a crisp manner
• You are a resilient, customer-orientated personality and a good team player with strong communication skills
• You work independently and show initiative
• Apart from German, it goes without saying that you are fluent in written and spoken English

A new challenge?

A dynamic environment, a young team and a challenging task are waiting for you. Your work place will be Zürich. We look forward to welcoming you as our new colleague.

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